Terms of service

Terms of Service

Effective Date: 1st January 2026

Welcome to THERMAZA®. These Terms of Service (“Terms”) govern your use of our website www.thermaza.com.au (the “Site”) and any products or services offered through the Site (collectively, the “Services”).

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, you must discontinue using our Site immediately.

1. Use of the Site

You agree to use this Site only for lawful purposes and in accordance with these Terms.

We reserve the right to modify, suspend, or discontinue any part of the Site at any time without notice.

2. Eligibility

By using the Site, you confirm that:

  • You are at least 18 years old, or
  • You are using the Site under the supervision of a parent or legal guardian

If you are using the Site on behalf of a business or entity, you warrant that you have authority to bind that entity to these Terms.

3. Account Registration

To access certain features, you may need to create an account.

You agree to:

  • Provide accurate, current, and complete information
  • Maintain the confidentiality of your account
  • Accept responsibility for all activities under your account

4. Orders & Payments

  • All orders are subject to acceptance and availability
  • Prices are displayed in AUD and include GST where applicable
  • Shipping fees and any applicable charges are calculated at checkout

By providing payment details, you confirm that you are authorised to use the payment method.

5. Shipping & Delivery

We will arrange delivery to the address provided at checkout.

  • Delivery times are estimates only and not guaranteed
  • Risk of loss passes to you upon delivery to the carrier
  • You are responsible for providing accurate shipping details

6. Returns & Refunds

We comply with the
Australian Consumer Law (ACL).

  • If a product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund
  • Change-of-mind returns may be accepted at our discretion within 30 days, provided items are unused and in original packaging

Refunds are issued to the original payment method after inspection.

For full details, please refer to our Return & Refund Policy.

7. Intellectual Property

All content on this Site—including:

  • Text
  • Images
  • Graphics
  • Logos
  • Product designs
  • Software

is owned by or licensed to THERMAZA and protected under applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

8. Prohibited Conduct

You agree not to:

  • Use the Site for unlawful, fraudulent, or harmful activities
  • Upload viruses, spam, or malicious code
  • Impersonate others or misrepresent your identity
  • Interfere with Site functionality or security

9. Disclaimer of Warranties

The Site and all products and services are provided “as is” and “as available”.

We do not guarantee that:

  • The Site will be uninterrupted
  • The Site will be error-free
  • Any defects will be corrected

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount paid for the relevant product or service

11. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for:

  • Their content
  • Their policies
  • Their practices

Use of third-party sites is at your own risk.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using the Site, you consent to the collection and use of your information as described.

13. Modifications to Terms

We may update these Terms from time to time.

  • Changes take effect upon posting
  • Continued use of the Site means you accept the updated Terms

14. Governing Law

These Terms are governed by the laws of:

  • The Commonwealth of Australia
  • The State of Victoria

You agree to submit to the exclusive jurisdiction of the courts of Victoria.

15. Contact Us

If you have any questions regarding these Terms, please contact us:

THERMAZA®
Unit 73/203 Rooks Road
Vermont, VIC 3133
Australia

Email: sales@thermaza.com.au
ABN: 42 636 533 616